Refund policy
At Drite, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our returns policy below.
Returns Eligibility
We accept returns on eligible items within 14 days of delivery.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging where possible
- Proof of purchase or order confirmation must be provided
Non-Returnable Items
For hygiene, safety, or operational reasons, certain items may not be eligible for return, including:
- Used or installed lighting products
- Items damaged through misuse
- Custom or personalised products
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We will review the issue and arrange a replacement, refund, or suitable resolution where applicable.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product is faulty upon arrival
Original shipping fees are non-refundable unless the issue was caused by us.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
Please allow 7 business days for the refund to appear in your account.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
Once an order has shipped, cancellation may no longer be possible.
Exchanges
We currently do not guarantee direct exchanges. If you would like a different item, we recommend placing a new order after your return request has been approved.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- Processing delays may occur depending on your financial institution
If you still require assistance, please contact our support team.
Return Address
Please do not send returns without contacting us first.
Return instructions and the correct return address will be provided by our support team after your request has been reviewed.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our website.
Thank you for shopping with Drite.