Terms of service

Welcome to Drite. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our store, you agree to the terms outlined below.

1. General Information

Drite is an online lighting retailer based in England, offering modern lighting and home décor products to customers worldwide.

Throughout the website, the terms “we”, “us”, and “our” refer to Drite. By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by these Terms & Conditions.

We reserve the right to update, change, or replace any part of these terms at any time without prior notice.

2. Products & Availability

We specialise in modern lighting products including:

  • Ceiling lights
  • Wall lights
  • Pendant lighting
  • Table lamps
  • Decorative home lighting

All product descriptions, images, specifications, and pricing are subject to change without notice.

We make every effort to display products accurately; however, colours and finishes may vary slightly depending on screen settings and manufacturing variations.

Product availability is not guaranteed and may change at any time.

3. Pricing & Payments

All prices displayed on our website are listed in the applicable currency shown at checkout.

We reserve the right to modify pricing without prior notice.

Payments are securely processed through trusted third-party payment providers. We do not store full payment information on our servers.

4. Shipping & Delivery

Drite operates using international fulfilment partners and warehouses, including warehouses located in China.

Estimated delivery times are provided for guidance only and are not guaranteed.

Shipping times may vary due to:

  • Customs processing
  • Courier delays
  • Seasonal demand
  • International shipping disruptions

Customers are responsible for ensuring their delivery address is correct before completing checkout.

We are not responsible for lost or delayed shipments caused by incorrect customer information.

5. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated.

6. Returns & Refunds

We want you to be satisfied with your purchase.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

To request a return or refund, customers may be required to provide:

  • Order number
  • Proof of purchase
  • Photos/videos of the issue

Items must be returned unused and in original packaging where applicable.

Certain items may not be eligible for return due to hygiene, customisation, or clearance sale conditions.

Refunds are processed once returned items are inspected and approved.

Shipping costs are generally non-refundable unless the issue was caused by us.

7. Order Cancellations

Orders may only be cancelled before processing or shipment.

Once an order has been dispatched, cancellation requests may no longer be possible.

8. Intellectual Property

All content on this website, including:

  • Logos
  • Branding
  • Images
  • Product descriptions
  • Graphics
  • Website design

is the property of Drite and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Drite shall not be held liable for:

  • Indirect or incidental damages
  • Delayed deliveries outside our control
  • Misuse of products
  • Installation errors
  • Electrical damage caused by improper installation

Customers are advised to use qualified professionals for installation of electrical lighting products where necessary.

10. Product Use & Safety

Customers are responsible for ensuring products are installed and used correctly.

Always follow:

  • Included instructions
  • Local electrical regulations
  • Safety recommendations

Improper installation may result in damage or injury.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We only collect information necessary to:

  • Process orders
  • Improve customer experience
  • Provide support services

We do not sell customer data to third parties.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or purchases made through Drite shall be subject to the jurisdiction of the English courts.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through our website contact form or customer support email.

Thank you for shopping with Drite.